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Responsible Gaming
Casoola Casino is operated by Fortuna Games N.V., a company registered in Costa Rica, under a Costa Rica gaming licence. The site uses 128-bit SSL encryption to protect player data and transactions.
Gamble responsibly
Gambling can be enjoyable when it remains within your budget and does not interfere with other parts of your life. There is no guaranteed way to win, and every wager carries a risk of loss. Past results do not predict future outcomes, and a losing run does not make a win more likely. Avoid chasing losses or increasing your bets in an attempt to recover money.
Think about gambling as a paid form of entertainment. Decide in advance how much time and money you are comfortable spending, and stop when your limit is reached. Never gamble with money needed for rent, bills, food, education, savings or other essential expenses. Do not use borrowed money, credit intended for necessities or money belonging to another person.
- Set a budget before you start playing and keep to it.
- Set a time limit and take regular breaks away from the screen.
- Use only your own funds and keep gambling separate from household finances.
- Do not chase losses or gamble more after an emotional event.
- Avoid gambling when you are stressed, upset, tired or under the influence of alcohol or other substances.
- Remember that gambling outcomes are based on chance and cannot be controlled through systems or strategies.
- Keep gambling private from children and do not allow other people to use your account.
- Review your gambling activity regularly and act early if it begins to feel difficult to control.
Gambling should never be used to manage anxiety, boredom, loneliness, debt or other personal difficulties. If you feel uncomfortable about your gambling, taking a break and speaking with someone you trust can be useful first steps.
Signs gambling may be causing harm
Problem gambling can affect anyone. It may develop gradually, and you may not always notice the impact immediately. Consider whether gambling is taking more time, attention or money than you intended. Early action can help prevent problems from becoming more serious.
Possible warning signs
- You spend more money or time gambling than planned.
- You keep gambling to try to win back money you have lost.
- You feel restless, irritable or anxious when you try to stop.
- You hide or minimise how often you gamble or how much you spend.
- You borrow money, sell possessions or miss payments because of gambling.
- You use gambling to escape problems or change your mood.
- Gambling affects your sleep, work, study, relationships or responsibilities.
- You have tried to cut down or stop but found it difficult.
- You think about gambling frequently when you are not playing.
- You feel guilt, shame or distress connected with your gambling.
One or more of these signs does not mean that you have a gambling disorder, but it may be a reason to pause and seek support. You do not need to wait for a crisis before asking for help. Consider speaking with a qualified support service, a health professional or someone you trust.
Tools to help you stay in control
Casoola Casino may provide account and play-management tools designed to help you stay within your chosen limits. Depending on availability and applicable requirements, these tools may include deposit limits, loss limits, wagering or spending reminders, session timers, activity information, cooling-off periods and account self-exclusion.
Limits work best when they are set before gambling begins. Choose an amount and playing period that fits comfortably within your personal circumstances. A limit is not a guarantee that you will win or avoid all losses; it is a way to help manage your activity. You remain responsible for reviewing your choices and stopping when gambling is no longer enjoyable or affordable.
Taking a break or excluding yourself
If you want to stop gambling, consider using a cooling-off period or self-exclusion option where available. A cooling-off period can provide a temporary break, while self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a chosen period or until further notice. Read the relevant information carefully before confirming a request, as restrictions may apply.
Once a self-exclusion request has been made, do not attempt to create another account or use another person's account. Ask us about the available process if you need help. Account closure alone may not address the reasons behind harmful gambling, so consider contacting an independent support service as well.
Practical steps you can take
- Decide whether gambling fits your budget and circumstances before opening a session.
- Set a spending and time limit using the available account controls.
- Track deposits, wagers and losses rather than relying on memory.
- Turn off gambling notifications if they encourage you to play.
- Take a break when your limit is reached, even if you feel close to a win.
- Review your activity regularly and lower your limits if your circumstances change.
- Request a break or self-exclusion if you feel unable to stay within your plan.
- Seek independent support if gambling is affecting your wellbeing or finances.
Support and important information
If gambling is causing concern, confidential support is available in Australia through gambling-help services, community organisations and qualified health professionals. You can also speak with your general practitioner or another trusted healthcare provider about the effect gambling may be having on your mental health, relationships or finances. Independent financial counselling may be helpful if gambling has contributed to debt or payment difficulties.
If you are worried about someone else's gambling, try to raise the subject calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional support. Protect your own finances by keeping accounts, cards and passwords secure. Do not lend money to fund gambling or take responsibility for another person's gambling losses.
Casoola Casino's customer support team can provide information about responsible gambling features and account options. For privacy and security, account-related requests may require verification. We may also take steps required by applicable law, platform rules or safer gambling procedures. We cannot provide financial, legal or medical advice, and our information should not replace independent professional support.
Age and access
Gambling is restricted to people who meet the applicable minimum age and legal requirements. Do not allow children or other unauthorised people to access your account or device. Keep login details confidential, use appropriate device security and contact us promptly if you believe another person has used your account.
By gambling online, you are responsible for understanding whether online gambling is permitted where you are located and for complying with applicable Australian laws and requirements. If gambling no longer feels like a choice, stop playing and seek help. Asking for support is a positive step, and it is never too early to take a break.