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Betting Rules
Casoola Casino is operated by Fortuna Games N.V., a company registered in Costa Rica, under a Costa Rica gaming licence. The site uses 128-bit SSL encryption to protect player data and transactions.
General betting conditions
Casoola Casino is intended for eligible adults who are legally permitted to use online gambling services in their location. You are responsible for checking that online gambling is lawful for you before registering or placing a wager. The service must not be used by anyone under the applicable legal age, by a person acting for a minor, or by a person who is prohibited from gambling.
You must provide accurate, current and complete information when creating and maintaining an account. Information may be checked as part of account verification, security, fraud prevention, payment processing or legal compliance. If information cannot be verified, or if an account appears to be used improperly, access to the account or associated transactions may be restricted in accordance with the applicable terms.
An account is generally intended for the individual who registered it. You must keep your login details private and take reasonable steps to prevent other people from accessing your account. Do not permit another person to place bets through your account, and do not use another person’s account. You should notify Casoola Casino through the available support channel if you believe that your account or login details have been compromised.
You must not use the service for unlawful activity, money laundering, fraud, cheating, collusion, manipulation, automated betting, abuse of technical faults or any other conduct that could compromise the fairness or security of the service. Casoola Casino may review activity and take appropriate action where suspicious, irregular or prohibited conduct is identified.
Placing a wager
A bet is submitted when you select the relevant game, stake and other available options, then confirm the wager using the required action. Before confirming, check the selected game, stake, bet type and any displayed terms carefully. Once accepted by the system, a wager may not be cancelled, amended or withdrawn unless the applicable game rules or service terms expressly allow it.
A wager is only valid when it has been accepted and recorded by the service. A message, screen display or apparent interruption does not by itself confirm that a bet was accepted. You should check your account history or other available confirmation information. If there is a difference between your screen and the official transaction record, the official record may be used to assess the transaction, subject to applicable law and the relevant terms.
- Only funds shown as available for betting may be used to place a wager.
- You should review the stake and selected options before confirming each bet.
- A bet cannot normally be transferred to another account or person.
- You must not attempt to place a wager while your account is suspended, closed or subject to a gambling restriction.
- Game-specific rules may apply in addition to these general Betting Rules.
Game results, settlement and errors
Games are settled using the result generated or recorded by the relevant game system. The result shown in the official game or account record is used to determine whether a wager wins, loses, or has another available outcome. Game rules may explain how rounds, symbols, cards, bonus features, jackpots, multipliers and other events are determined. You should read those rules before playing.
Technical problems, interruptions, delayed communications or display errors can affect how information appears on a device. If a game does not complete normally, the round may be reviewed and settled according to the available transaction and game records. A wager or game outcome may be corrected if it was affected by a clear error, system fault or incorrect display.
Where a mistake affects odds, stakes, balances, results or payouts, Casoola Casino may correct the mistake and adjust the account record to reflect the intended transaction, subject to applicable law. If an error results in funds being credited to your account incorrectly, you must not knowingly use those funds and may be required to return them or permit the correction.
If you believe a result, balance or transaction is incorrect, raise the issue as soon as possible using the support options available on the website. Include enough information to help identify the relevant game, date, stake and transaction. Reviews may require account, technical and game records, and the outcome may depend on the information available and the rules applying to that game.
Game availability and changes
Games, features, betting options and displayed information may change, be withdrawn or become unavailable without notice where permitted. A game may be temporarily paused for maintenance, security, technical reasons or other operational requirements. If a game is unavailable, you should not attempt to bypass the restriction or use an unauthorised method to access it.
Deposits, withdrawals and promotional terms
Deposits and withdrawals must be made through the payment methods made available on the website and must comply with any applicable payment, verification and security requirements. You should use a payment method that belongs to you or that you are authorised to use. Casoola Casino may request information or documents to confirm identity, ownership of a payment method, source of funds or other compliance matters.
A deposit is not a guarantee of winnings, and you should only deposit money that you can afford to lose. Transaction processing may be affected by verification, payment providers, bank procedures, public holidays, technical issues or other checks. Specific processing periods, fees, minimums or maximums may be displayed during a transaction or described in the applicable account terms.
Promotions, bonuses, free games and other offers are subject to their own terms. Those terms may include eligibility requirements, qualifying activity, wagering conditions, expiry periods, contribution rules, withdrawal restrictions and other limitations. Always read the full offer terms before opting in or using a promotional benefit. If there is a conflict, the specific promotion terms may apply to that offer.
Promotional offers must not be abused. Examples of prohibited conduct may include creating multiple accounts, using another person’s account, concealing linked accounts, exploiting an obvious error or attempting to obtain a benefit through dishonest or coordinated activity. An offer or related benefit may be removed or cancelled where the applicable terms permit.
- Check the transaction details before confirming a deposit or withdrawal request.
- Use only payment methods and account information that are authorised and accurate.
- Read the terms of any promotion before participating.
- Keep records of relevant transactions, confirmations and promotion information.
- Contact support promptly if a payment or promotional credit appears incorrect.
Fair play, account restrictions and disputes
Fair play means using the service honestly and allowing games to operate without interference. You must not use software, devices, scripts or methods intended to gain an unfair advantage, disrupt the service, collect information without permission or influence a game outcome. You must also avoid colluding with other players or attempting to manipulate account, payment or game records.
Casoola Casino may suspend, limit, close or review an account where this is necessary for security, responsible gambling, identity verification, legal compliance, payment protection, investigation of suspected misconduct or operation of the service. A restriction may affect deposits, withdrawals, bets, promotions or access to particular games. Any action will be handled under the applicable terms and legal requirements.
If you disagree with a decision or believe that a bet has been settled incorrectly, first review the relevant game rules and account information, then contact the available support team. Provide a clear explanation and any relevant details. A complaint may be investigated using account records, transaction history, game data, technical logs and other information relevant to the matter.
You should not continue placing bets to try to recover money, resolve a dispute or change an outcome. Gambling results are uncertain, and previous losses do not make a win more likely. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and use the responsible gambling tools and support information available on the website.
Your responsibility
You are responsible for reading these Betting Rules and any additional rules shown before you play. You are also responsible for keeping your account secure, checking wagers before confirmation, monitoring your balance and complying with the laws that apply to you. Rules may be updated from time to time, so review the current version before continuing to use the service.
If you need clarification about a game, wager, account restriction or transaction, use the contact or support options displayed on the Casoola Casino website. These Betting Rules provide general information and do not replace the full Terms and Conditions or any specific game rules.