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Casoola Casino Terms & Conditions
Casoola Casino is operated by Fortuna Games N.V., a company registered in Costa Rica, under a Costa Rica gaming licence. The site uses 128-bit SSL encryption to protect player data and transactions.
1. General terms and eligibility
These Terms & Conditions apply to your use of the Casoola Casino website, related services and any account you hold with the site. They should be read together with the Privacy Policy, Responsible Gambling information, game rules, promotional terms and any notices shown on the website. If there is an inconsistency between these Terms & Conditions and specific terms for a game or promotion, the specific terms will generally apply to that game or promotion.
You must be legally entitled to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement and comply with all relevant Australian laws and regulations. You are responsible for checking whether access to or use of the services is permitted in your location. Casoola Casino may restrict access where required by law, regulation, policy or technical controls.
You must provide accurate, current and complete information when registering or using an account. Information must be kept up to date if your circumstances change. Casoola Casino may request documents or other information to verify your identity, age, location, payment method or source of funds. Access to some services may be limited until requested checks have been completed.
Only one personal account may be opened unless Casoola Casino expressly permits otherwise. An account must be used only by the person whose name appears on it. You must not sell, transfer, lend or allow another person to use your account. You are responsible for keeping your login details secure and should notify Casoola Casino promptly if you suspect unauthorised access.
- You must not create an account using false, misleading or incomplete information.
- You must not use the website for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not use automated systems, bots, scripts or software intended to interfere with the website or games.
- You must not attempt to bypass security, technical, geographical or account controls.
- You must not access the services while impaired or use borrowed money that you cannot afford to lose.
2. Accounts, deposits and withdrawals
You are responsible for reviewing your account activity and ensuring that all transactions are authorised by you. Deposits must be made using a payment method held in your own name, unless another arrangement is expressly accepted. Casoola Casino may reject, reverse, delay or limit a transaction where it is unable to verify the payment method, where a transaction appears unusual, or where this is necessary for legal, security or responsible gambling reasons.
Any available balance shown in your account is not a bank deposit and does not represent a guarantee that a transaction will be completed. You should not treat the website as a bank account or use it to hold funds for an unrelated purpose. You remain responsible for checking that deposit amounts, withdrawal requests and account details are correct before confirming a transaction.
Withdrawal requests may be subject to identity, payment, fraud and compliance checks. Casoola Casino may return funds to the original payment method where appropriate or request further information before processing a withdrawal. Processing times can vary according to the payment provider, verification requirements, public holidays, technical issues and other circumstances outside the website's control.
You must not use the services to deposit or withdraw funds on behalf of another person. Casoola Casino may withhold, cancel or review transactions connected with suspected fraud, chargebacks, unauthorised payment activity, account misuse or a breach of these Terms & Conditions. Any action taken will be handled in accordance with applicable law and relevant internal procedures.
You are responsible for any taxes, duties or reporting obligations that may apply to you in connection with your use of the services. You should obtain independent advice if you are unsure about your personal obligations.
3. Games, promotions and fair use
Each game may have its own rules, instructions, paytable, return information and technical requirements. You should review the relevant game information before placing a bet. Results recorded by the website's systems will generally be treated as final, except where there is an obvious error, technical failure, security issue or other circumstance requiring investigation.
A bet or game entry is accepted only when it is confirmed by the website. An attempted action that is interrupted, not recorded or not confirmed should not be assumed to have been accepted. If a technical error affects a game, balance, result or transaction, Casoola Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.
Promotions, bonuses, rewards and competitions may be subject to separate terms. These terms may include eligibility requirements, expiry dates, wagering or playthrough conditions, game restrictions, maximum values, withdrawal conditions and other limits. You should read the full terms of an offer before accepting it. Promotional terms do not override applicable law or these Terms & Conditions unless expressly stated.
Only one promotion may be available to an eligible account at a time, unless the relevant offer says otherwise. Casoola Casino may refuse, withdraw or amend an offer where there is evidence of misuse, multiple accounts, collusion, fraud, technical error or a breach of the applicable terms. Any unused promotional value may be removed when an offer expires or an account is closed, subject to applicable requirements.
You must use the website fairly and in good faith. Prohibited conduct includes exploiting a software fault, manipulating game outcomes, colluding with other users, abusing a payment process, using another person's account, or engaging in activity designed to obtain an unfair advantage. Casoola Casino may investigate suspected misuse and may suspend an account while an investigation is taking place.
4. Suspension, privacy, liability and changes
Casoola Casino may suspend, restrict or close an account where it reasonably considers that a user has breached these Terms & Conditions, provided inaccurate information, failed a required verification check, used the services unlawfully, engaged in prohibited conduct, created a security risk or requested account closure. An account may also be restricted where required by law or for responsible gambling, compliance, technical or security reasons.
If your account is closed, you must not attempt to open or use another account without permission. Any valid balance will be handled in accordance with applicable law, verification requirements and the circumstances of the closure. Funds connected with suspected fraud, unlawful activity or a material breach may be withheld or dealt with as permitted by law.
Personal information is collected, used, stored and disclosed in accordance with the Casoola Casino Privacy Policy and applicable privacy laws. Information may be used to provide the services, verify identity and age, process transactions, prevent fraud, meet legal obligations, support responsible gambling and communicate with you about your account. You should read the Privacy Policy for further information about your rights and choices.
The website and its content are provided subject to availability. Casoola Casino does not guarantee that the website, games, payment services or communications will always be uninterrupted, error-free, secure or available on every device. To the extent permitted by law, Casoola Casino is not responsible for loss caused by events outside its reasonable control, including internet failures, telecommunications problems, device issues, third-party services, malware or unauthorised access resulting from a user's failure to protect account credentials.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, your use of the services is at your own risk and you should only gamble with money you can afford to lose.
Casoola Casino may update these Terms & Conditions from time to time to reflect changes to the services, law, technology, security practices or business operations. Updated terms will be published on the website or otherwise brought to your attention where appropriate. Continuing to use the services after an update takes effect indicates acceptance of the revised terms. If you do not agree with an update, you should stop using the services and consider closing your account.
Questions, complaints or requests about these Terms & Conditions should be raised through the official support options available on the Casoola Casino website. When contacting support, provide enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. You should also use the responsible gambling tools and information available on the website if gambling is becoming difficult to control.