Privacy Policy | Casoola Casino

Information we may collect

To provide and operate an online casino account, Casoola Casino may handle information that identifies you or relates to your use of the website. The information collected will depend on the services you use, the information you provide and any checks that are required. Some information may be collected directly from you, while other information may be generated when you use the website or supplied by service providers supporting the platform.

Account and contact details

This may include your name, date of birth, residential details, email address, username, account preferences and other information submitted when you register or update your account. We may also keep records of communications with you, including questions, requests, complaints and support conversations. Keeping these records helps us administer your account, respond consistently and investigate issues that may arise.

Verification and safety information

For account verification, security and anti-fraud purposes, we may handle identity information and verification documents. This may include information used to confirm your identity, age, location or entitlement to use the services. Where necessary, we may also assess information connected with account security, unusual activity, responsible gambling measures or attempts to misuse the website.

Payment and transaction records

We may keep records of deposits, withdrawals, wagering activity, account balances, payment methods and other transaction information. Payment processing may involve third-party providers, which may handle payment information under their own privacy notices. Transaction records help us provide account services, resolve payment questions, detect suspicious activity and meet applicable obligations.

Technical, device and usage data

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, device type, operating system, language settings, general location information, pages viewed, dates and times of access, referring website and information about how you interact with features. This data helps us maintain website functionality, improve performance, protect accounts and understand general usage.

How we use information

We use information for purposes connected with providing a secure and reliable online casino service. We aim to collect and use information that is relevant to the purpose for which it was obtained. Depending on the circumstances, information may be used for the following purposes:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions or complaints.
Verifying identity, age, account information and eligibility to use the website.
Conducting anti-fraud, security, risk and account protection checks.
Detecting, preventing and investigating suspicious, unlawful or prohibited activity.
Operating, maintaining, troubleshooting and improving the website and its features.
Personalising website content, account communications and service information where appropriate.
Sending marketing communications where you have provided consent or where otherwise permitted.
Managing responsible gambling tools, account restrictions and related requests.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.
Protecting the rights, safety, property and systems of players, Casoola Casino and relevant service providers.

Information may be combined from different sources where this is reasonably necessary for these purposes. For example, account details may be considered alongside transaction and technical information when investigating a security concern. We may also use information to prevent duplicate or fraudulent accounts, enforce website rules, assess unusual activity and maintain the integrity of games and payment processes.

Access to personal information is limited where reasonably practicable to people and providers who need it for their work. We do not use information for unrelated purposes unless permitted or required by law, or where another lawful basis applies. If a particular activity requires your consent, you may be given a choice before that activity begins.

Sharing, security and retention

Casoola Casino may share information with service providers that help operate the website and provide related services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, customer support, communications, analytics or other business functions. They are expected to handle information only as needed for the services they provide and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a lawful request, legal process or applicable obligation, or to protect players, the website, service providers or the public. This may include sharing information with relevant authorities, professional advisers, payment partners or other parties where disclosure is reasonably required for security, compliance, dispute resolution or the prevention of unlawful activity.

Reasonable administrative, technical and organisational safeguards are used to help protect information against unauthorised access, loss, misuse, alteration or disclosure. No website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should keep your account credentials private, use a secure device and contact support promptly if you believe your account or information has been compromised.

Information may be stored or processed by service providers in Australia or other locations, depending on how the website and its supporting services are operated. Where information is handled across borders, appropriate steps are taken to support its security and lawful handling. Different providers may also have their own privacy policies explaining how they manage information.

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Cookies and your privacy rights

Cookies and similar technologies

Casoola Casino may use cookies and similar technologies to help the website function, remember settings, maintain sessions, support security and understand how visitors use the website. Some cookies are necessary for core features, while others may help with analytics, performance or communications. Cookies may be placed by the website or by service providers working on its behalf.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notice before a cookie is stored. If you disable necessary cookies, some website features may not work correctly, and your ability to use certain account or gaming functions may be affected. Cookie settings do not necessarily remove information already collected for account administration, security, verification, payment, support or legal purposes.

Access, correction, deletion and marketing choices

Depending on your circumstances and applicable privacy requirements, you may have rights relating to information held about you. These rights may include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

To exercise your data rights, ask a privacy question or make a privacy-related complaint, contact support@casoola-casino.best. You may use this contact to request access to your data, correction of inaccurate information, deletion of eligible information, or withdrawal of consent to marketing. Please provide enough information for us to understand your request and identify the relevant account where necessary.

We may need to verify your identity before providing information or making changes, particularly where a request concerns account access, identity documents, payment records or deletion. This helps prevent information from being disclosed or changed without authorisation.

We will consider and respond to privacy requests within a reasonable period and in accordance with applicable requirements. Some requests may be limited or refused where information must be retained, disclosure would affect another person’s privacy, processing is needed for security or legal reasons, or another lawful exception applies. If a request cannot be completed in full, we will generally explain the relevant reason.

You can usually unsubscribe from promotional emails by using the unsubscribe option included in the message or by contacting support@casoola-casino.best. Withdrawing marketing consent does not necessarily affect processing needed to operate your account, complete transactions, conduct verification and security checks, or meet legal obligations. Service messages about your account, transactions, security, verification or important website changes may still be sent when necessary.

This policy may be updated from time to time to reflect changes in the website, services, technology or privacy requirements. The latest version will apply from the date it is made available on the website. We encourage you to review this page periodically so you remain informed about how information is handled.